Frequently Asked Questions

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I ordered my Go Fan™ & it said shipping will take 3-6 weeks. Why so long?

Shipping MAY take 3-6 weeks. During different times of the year product demand is greater than others, so we always state 3-6 weeks. However, we always do our best to get your order shipped out ASAP.


I placed an incorrect order. How can I change this?

Please contact our customer service department and they will be happy to assist you. Call 888-399-8444 or email sparkinnovators@customerstatus.com. Please have your information ready so they can find your order (phone number, e-mail address, last name, & zip code). Please note orders take approximately 24 hours to be processed so your order may not be in the system until at least 24 hours after you've placed it.


I ordered Go Fan™ but haven't been charged yet. When should I expect to be charged?

Your card will be charged when your order is shipped.


How does Go Fan™ work?

The Go Fan™ is a portable powerhouse. One quick charge and you'll harness all the power you need to cool you down anytime, anywhere. Go Fan™ uses fully adjustable, 360° smart spin technology which makes it a breeze to go up, down, left or right, shooting air anywhere! Just turn the dial to increase the fan speed. The powerful clip locks it down anywhere.


What kind of batteries does Go Fan™ use?

Lithium Ion Battery / 18650-3.7V 2000 MAH / Voltage: 5V-9V


Can I remove the battery?

No, the battery should not be removed from the Go Fan™. Battery should only be charged inside the Go Fan™.


How do I use Go Fan™?

Go Fan™ can stand or clip anywhere you want! Use the powerful clip or the smart sturdy base.


How do I charge my Go Fan™?

Plug the provided power cord into the back of your Go Fan™ and insert the other end into a USB wall charger. Go Fan™ takes 4 hours for a full charge.

We're sorry for the inconvenience but we are currently out of these items.